- To have an appointment when you need one. There are limits on how long you must wait for an appointment, including one with a specialist.
- To request continuity of care if your doctor or medical group leaves your health plan.
- To receive treatment for certain mental health conditions.
- To get a second doctor's opinion.
- To know why your health plan denies a service or treatment.
- To understand your health problems and treatments.
- To see a written diagnosis (description of your health problem).
- To give informed consent when you have a treatment.
- To file a complaint (grievance or appeal) if you have a problem with your health plan.
- To ask for an Independent Medical Review if your health plan denied, modified or delayed a health care service.
- To choose a doctor in your health plan's network.
- To change to another doctor in your health plan's network if you are not satisfied with your doctor or specialist.
- To ask for a provider or have an interpreter who speaks your language when you receive health care services.
- To receive written information in the main languages spoken by the members of your health plan.
- To get a copy of your records (you may be charged for the copying).
- To add your own notes to your records.
- To ask your doctor or health plan to contact you only in certain ways or at certain locations.
- To set limits on who gets to see your personal health information.
- To be told to whom your personal health information has been given.
- To keep psychotherapy notes private.
- To have access to accessible and usable medical equipment at a provider's office or facility. For example, your doctor or health plan should help you find accessible weight scales, exam tables, and diagnostic medical equipment such as mammography and MRI.
- To have most physical barriers removed that make it hard for you to use your health care services.
- To have extra time for visits if you need it.
- To have health information provided in a usable format if you are blind, deaf, or have low vision.
- To take your service animal into exam rooms with you.
- To purchase health insurance or determine Medi-Cal eligibility through the California Health Benefit Exchange, Covered California.
- To stay on a parent’s health plan until age 26.
- To get many preventive care services without a co-pay, co-insurance or deductible.
- To have no annual or lifetime dollar limits on basic health care services.